Status Page

All Systems Operational

About This Site

Welcome to ETHERFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.

Database Infrastructure Operational
Customer Portal Operational
Reseller Portal Operational
Telephony Operational
U.S. Inbound Toll-Free Operational
U.S. Inbound DID Operational
International Inbound Telephony Operational
Canada Inbound Telephony Operational
U.S. Outbound Operational
Canada Outbound Operational
International Outbound Operational
U.S. API Services Operational
U.S. REST Services Operational
U.S. SMS Services Operational
Canada API Services Operational
Canada REST Services Operational
Mobile & Container Applications Operational
DirectFax® for Microsoft Teams Operational
DirectFax® Email-to-Fax Services Operational
DirectFax® Email-to-Fax Services - U.S. Operational
DirectFax® Email-to-Fax Services - CA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
U.S. REST Uptime
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U.S. REST Response Time
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U.S. REST 2.0 Uptime
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U.S. REST 2.0 Response Time
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U.S. - DirectFax® Email-to-Fax Services
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Canada REST Uptime
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Canada REST Response Time
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Canada - DirectFax® Email-to-Fax Services
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Jun 14, 2026

No incidents reported today.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
Duplicate Jobs Received by ERIS
Resolved - Engineers have continued monitoring this and have put additional alerting in place to guard against this on the API side. Additionally, developers are continuing to work on a fix for this issue inside of ERIS.
Jun 9, 16:40 EDT
Monitoring - Engineers have continuned to monitor those customer's accounts who are utilizing the ERIS product and are affected by this. This issue is being addressed from two different angles, one on the ETHERFAX API side to understand a condition that causes ERIS to make multiple attempts to retrieve a job and second, from the ERIS side to help guard against this condition should it be encountered.
May 27, 17:51 EDT
Identified - Engineers are addressing these issues on the affected customer accounts to prevent the duplicates.
May 27, 11:44 EDT
Investigating - Engineers are currently reviewing reports of some ERIS instances pulling inbound faxes multiple times. This incident at this time appears isolated to installs of ERIS.
May 27, 10:41 EDT
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

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